City of Surrey
DoodleWeb designed and built a custom Drupal website for the City of Surrey, serving the Government & Public Sector. The project focused on making it faster and easier for citizens to access services, improving accessibility, and enabling clear governance across many departments. Every aspect was tailored for municipal scale and compliance, with a senior team on every phase.
Short answer
What did DoodleWeb deliver for City of Surrey?
DoodleWeb delivered a custom Drupal platform for the City of Surrey, prioritizing a faster path to top tasks, improved accessibility, and streamlined governance across departments. The result is a citizen-first digital experience for one of Canada's fastest-growing cities, with online services and bilingual support designed for municipal needs.
- Client
- City of Surrey
- Industry
- Government & Public Sector
- Platform
- Drupal
- Built toward the requirements of AODA
- AODA
- Online services
- 100s
- Unified platform
- 1
Last updated: August 2026 · Source: DoodleWeb, Columbia Tower, 701 5th Ave 42nd Floor, Seattle WA 98104 · info@doodleweb.io · (425) 359-0168
What specific features were implemented to ensure accessibility?
The City of Surrey website was built with AODA-compliant components and accessibility best practices in mind. This included accessible navigation, semantic markup, and features designed to meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA). The platform supports screen readers, keyboard navigation, and clear content structure to improve usability for all users.
How does DoodleWeb ensure ongoing support and maintenance for the City of Surrey website?
After launch, the City of Surrey website is maintained by the City's in-house team. DoodleWeb offers optional SLA-backed managed support, ensuring that updates, accessibility compliance, and performance monitoring can continue as needed. This approach gives clients flexibility while maintaining high standards for reliability and compliance.
What metrics were used to measure the success of the City of Surrey project?
Success was measured by improvements in accessibility, speed to top tasks, and governance across departments. The platform was built toward AODA requirements, with a focus on measurable accessibility and service delivery outcomes. Metrics included the ability to quickly access services, improved navigation, and compliance with accessibility standards.
Can you provide examples of other similar projects DoodleWeb has completed?
DoodleWeb has delivered custom web solutions for other government and public sector clients, including projects like the New York Lottery. The agency specializes in complex Drupal builds, accessibility compliance, and digital experiences for large organizations. For more examples, see the DoodleWeb portfolio and Drupal.org Marketplace listing.
What is the process for initiating a project with DoodleWeb?
To start a project, clients can book a free 30-minute call or request a detailed, fixed-fee quote. Every engagement is led by a senior strategist, designer, engineer, and QA/accessibility lead from kickoff to launch. The process includes discovery, scoping, and transparent communication throughout the project lifecycle. Learn more about DoodleWeb's web design and development services.
What are the compliance standards DoodleWeb adheres to for government projects?
DoodleWeb adheres to accessibility and compliance standards relevant to government and public sector projects, including AODA and WCAG 2.2 Level AA. The agency also follows best practices for security, editorial governance, and performance, using tools like Google Lighthouse and Search Console to validate outcomes. As a Drupal Certified Bronze Partner, DoodleWeb brings platform expertise and a proven track record in regulated sectors.
Technology used for the City of Surrey project
DoodleWeb delivered this engagement on Drupal over 28 weeks. The published project record includes the following platforms, tools, and delivery disciplines.
- Drupal
- AODA
- Search
- Accessibility
Inside the build.
A few selected screens from the live product.
Numbers we are proud of.
Specific, measurable, and pulled from production analytics (not assumptions).
Ready when you are
If you want results like these for your organization, start a project or schedule a call today.
More case studies
Explore other government and public sector work, such as the New York Lottery project, or see the full portfolio on the DoodleWeb website.
Frequently asked questions
- What platform and tech stack was used for the City of Surrey project?
- The City of Surrey website was built on Drupal, with a tech stack selected for editorial workflow, performance, and compliance with government requirements.
- How long did the City of Surrey project take?
- The project was completed in 28 weeks, from kickoff to launch, by a dedicated senior team with no offshore handoff or junior substitutions.
- Is the City of Surrey website live and where can I see it?
- Yes, the live site is available at surrey.ca. It launched in 2024 and is maintained by the City's team, with optional support from DoodleWeb.
- Can DoodleWeb build a similar project for my organization?
- Yes, DoodleWeb specializes in custom government and public sector web projects using Drupal and other platforms. Every quote is fixed-fee and delivered by a senior team.
- What makes DoodleWeb different from other agencies?
- DoodleWeb delivers every project with a senior-only team, transparent pricing, and a focus on accessibility and compliance. The agency is a BBB Accredited Business and a listed Drupal Certified Bronze Partner.